Associate Professor Inna Sysoieva, DSc. Econ. (i.sysoyeva@wunu.edu.ua)
Department of Economics, Accounting and Taxation,Vinnytsia Educational and Research Institute of Economics of West Ukrainian National University, Ukraine
Candidate of public administration Vitalii Mazur (v.mazur@wunu.edu.ua)
Department of Economics, Accounting and Taxation,Vinnytsia Educational and Scientific Research of Economics of West Ukrainian National University, Ukraine
Abstract
There were investigated the essence of electronic appeal as a special form of collective e-interaction of society with the authorities, the status and prospects of their use in Ukraine. The system of electronic appeal at the state and local levels has been described. Based on the data obtained, the main problems that hinder the system of effective interaction between society and government have been formed. It has been proved that the introduction of e-services in Ukraine is an important, timely and progressive step and will contribute to more active e-participation of citizens in solving state and public issues. A mechanism for interaction between citizens and authorities through electronic appeals has been proposed.
Keywords: electronic appeals, e-democracy, civil society, citizens’ trust in the authorities.
JEL Classification: L51, Q12, M20, M54.
